General Shipping FAQ

Below you will find the answers to the questions we are regularly asked about shipping and best practices.


How do I prepare a commercial invoice?

  • A commercial invoice is a customs document that specifies the contents and value of your goods. In order to quickly clear customs, all invoices must be submitted prior to pick-up.
  • Customs also utilizes the commercial invoice to determine the amount of duties you will owe. All information must be accurate and include the following information:
    • Exporter information: Full name and address
    • Consignee information: Full name and address
    • Importer information: Full name and address, if different than consignee
    • Description of goods: Describe the item(s) (ex: shirt, shoes, camera, etc.)
    • Color: What color is your item(s)
    • Material Content: What is your item made of (ex: 100%cotton, 100% gold, 100%silk, etc.) composition should be in percentage format.
    • Quantity: How many pieces of this item are you shipping
    • Unit value: How much does one the cost in the appropriate currency
    • Total value: What is the total cost of your item(s)
    • Country of origin/manufacture: Where was this item made

What is chargeable weight?

  • Chargeable weight is used by airlines to determine the cost of your shipment. They calculate the dimensional weight and the actual weight of your shipment and chose whichever is greater.

What is a TSA Known Shipper?

  • The Known Shipper Management System (KSMS) is a program created by the Transportation Security Administration (TSA) that validates the legitimacy of a shipper. Known Shippers are approved by the TSA to load their cargo onto passenger flights, which offers more flight options and other benefits. 

What is a carnet?

  • Best known as a Merchandise Passport, the ATA Carnet is a collection of international customs documents that simplify the customs clearance process and voids duties, Value Added Taxes (VAT) and temporary import bonds for high value shipments.

How do I organize a third-party pick-up?

  • All collections and or pick-ups from individuals not employed by or associated with your company will require written authorization prior to pick-ups from Worldnet.

  •  You can also send your authorization via email. Your email must include the address of the third-party pickup and your full company email signature (e.g., company name, full name, address, job title, phone number, etc.).

  • Inform your designated person(s) (i.e., concierge, doorman, etc.) that one form of a government ID or two non-government IDs are mandatory during the time of collection.

How do I become a Worldnet customer?

  • You can start the process to become a Worldnet customer by clicking here and completing the form. Our team will respond to your inquiry shortly.